FAQs
We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
We do not have any physical stores. We only sell online for now.
Yes, we ship to most places around the world.
- International orders are subject to import duties, customs charges, and taxes, which are applied once your package reaches the destination country. We cannot predict the exact fees that may apply. For information on your country's specific customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient. Your local carrier may be able to provide details on accepted payment methods for duties, taxes, and other fees charged upon delivery.
You do not need to sign or be present to receive your order.
We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and offer exceptional products at highly competitive prices.
We sample each item and even visit factories to ensure top quality and sustainable practices.
It takes 2-3 business days before your product is shipped.
Depending on your location, delivery may take between 7 and 30 days. Rest assured, we will send you a tracking number as soon as it is shipped.
We firmly believe in the quality of our products. Therefore, we offer a 30-day risk-free money-back guarantee (excluding return shipping fees).
If, for any reason, you are not satisfied with your product, simply send it back to us, and we will refund your money or exchange your product (the decision is yours), within 30 days, no questions asked.
Please contact us via email at (email) first, and we will provide the appropriate return shipping address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We do not provide a return shipping label. ⚠️ Also, please be aware that any return sent to us without first contacting our customer service will not be accepted.
The order confirmation email is sent to your email within 24 hours of payment. Please check your spam or trash folder, as it may end up there.
Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
That’s what we’re here for. Contact us via our support center, and we’ll respond to your message as soon as possible.